Terms and Conditions

1. Identity

Luxeario is a trade name established in the Netherlands, specialising in luxury lighting for homes.

Josephstraat 140, 3014 TX Rotterdam, Netherlands

Chamber of Commerce (KvK) no.: 98747983 · VAT no.: NL005351193B30

Contact:
Email: info@luxeario.com

2. Applicability

These terms and conditions apply to every offer from Luxeario and every distance contract between Luxeario and the consumer.

3. Offer and prices

All prices on Luxeario include VAT.

Luxeario offers free shipping by default. There is no minimum order amount for free shipping.

Obvious mistakes, errors or incorrect price statements are not binding on Luxeario.

4. Formation of the contract

The contract is formed when the consumer accepts the offer and meets the conditions set out therein.

After placing an order, the consumer receives a confirmation by email.

5. Delivery

The expected delivery time is stated per product on the product page and is usually 4 to 8 weeks. Luxeario currently delivers to Ireland, the Netherlands and Belgium.

Orders cannot be delivered to other countries at this time.

These are expected delivery times. In the event of an unexpected delay, we will inform the customer as soon as possible where feasible.

Shipping is free by default.

6. Right of withdrawal and returns

The consumer has 14 days from the day after receiving the order to withdraw from the contract without giving a reason.

After registering the withdrawal, the consumer then has 14 days to return the product.

For a regular return, the direct costs of returning the item are for the consumer's account.

When a wrong, defective or damaged product has been received, the consumer contacts Luxeario so that we can arrange a suitable solution.

The full return procedure and conditions are described in our Return Policy.

7. Payment

Payment is made via the payment methods offered at checkout in the Shopify Checkout.

Only payment methods that are actually available at checkout are offered to the customer.

8. Warranty and conformity

The statutory warranty applies to all products.

This means a product must meet what the consumer can reasonably expect from it.

When a product does not conform to the contract, the consumer contacts Luxeario at info@luxeario.com.

9. Complaints

Complaints can be submitted via info@luxeario.com.

We handle complaints as quickly as possible and aim to respond substantively within 14 days.

10. Liability

Luxeario is not liable for damage resulting from incorrect use, incorrect installation, or use contrary to the instructions provided, to the extent permitted by law.

Statutory rights of consumers always remain applicable.

11. Personal data

Luxeario processes personal data in accordance with the Privacy Policy as published on the website.

12. Applicable law

Dutch law applies to agreements between Luxeario and consumers.

This does not affect any mandatory consumer rights applicable in the country where the consumer resides.