Return Policy

14-day cooling-off period

From the day you receive your order, you have 14 days to register your return with Luxeario, without having to give a reason. After registering your return, you then have 14 days to send the product back.

Conditions

You may inspect and assess the product as you would be able to in a store. Where possible, please return the product complete, carefully packaged and with the accompanying accessories.

When a product has been used more than necessary to establish its nature, characteristics and functioning, Luxeario may charge for any resulting depreciation.

How to return

1. Register your return via the return form.
2. After reviewing your request, you will receive the correct return instructions by email.
3. Send the product back carefully packaged, following these instructions.
4. Once received, we process the return and refund.

Do not send a return without instructions to a random address. The correct return address and any additional instructions are provided after your return request.

Return costs

For a regular return within the cooling-off period, the direct costs of returning the item are for the customer's account.

If you have received the wrong, defective or damaged product, please contact us. In that case, we will arrange a suitable solution and any necessary return costs will not be charged to you.

Refund

After a valid withdrawal, we will refund the amounts owed within the statutory period, using the same payment method used for the original order.

We may withhold reimbursement until we have received the product, or until you have demonstrated that the product has been sent back, whichever occurs first.

Because Luxeario offers free shipping by default, there are no original shipping costs to refund for a standard order.

Exceptions

Products that are manufactured according to your specifications or are clearly made for you personally may be excluded from the right of withdrawal where the statutory exception applies.

Damage or depreciation resulting from use beyond what is necessary to assess the product may affect the amount to be refunded.

Received a damaged or incorrect product?

Please contact us as soon as possible at info@luxeario.com and, if possible, include photos of the product, the packaging and the damage. We will assess the situation and arrange a suitable solution.